投诉反馈表

提交投诉前重要须知

1.请提前完整阅读产品说明书与 COA 质检报告，确认全部实验操作严格遵循厂家的说明执行；

2.本表所有内容需详细填写，包含品牌、货号、批号、采购单号、投诉原因、详细实验步骤，信息空缺或填写不全将不予受理；

3.完整分步写明全部实验流程，含样本处理、试剂用量、孵育时长、温度、仪器参数、收货后产品储存条件；

4.提交投诉前请自行排查，排除其他实验耗材、仪器、人为操作、储存不当等外部因素造成的实验异常；

6.表单提交后我方工作人员 1 个工作日内对接跟进，请保持通讯畅通，便于补充材料。

Important Notes Before Submitting Complaint

1.Please fully read the product manual and Certificate of Analysis (COA) in advance. Confirm all your experimental operations are strictly implemented in accordance with the manufacturer’s official instructions.

2.Fill in all information on this complaint form in complete English, including brand, catalog number, lot number, purchase order number, specific complaint causes and detailed experimental procedures. Blank or incomplete forms will not be accepted for review.

3.Write down full and step-by-step experimental procedures, including sample processing, reagent dosage, incubation time, temperature, instrument parameters and storage conditions of the product after receipt.

4.Before submitting the complaint, please complete troubleshooting to rule out interference caused by other experimental materials, consumables, instruments, operation errors or improper storage.

5.After submitting the form, our relevant staff will follow up within 1 working day. Please keep your communication line unblocked for supplementary information collection.